Employee-Customer Relations in a Retail Store Essay -- Work Environmen

Employee-Customer Relations in a Retail Store In a department store, where customers come to shop, customer-employee relations are a key element for the stores survival.Shopping is a major part of the life of almost every person in the country.The flow of money keeps business flowing.If no one spent his or her money, Business would cease to exist.The customer comes to the store expecting to be served, and the employees are trained (or are supposed to be trained) to please the customer.Businesses exist to serve the customer, or at least that’s what the common belief is.Businesses strive to please the customer.If the customer isn’t pleased with the store, then the customer won’t spend his or her money.The customer’s money is the businesses â€Å"bread and butter† The setting for this essay takes place in the checkout area of a popular department store, in the Detroit area, similar to K-mart, Target, or Meijers during the year 2001.It has been in its present location for about 30 years.It has been remodeled several times, it’s departments rearranged, and has had new additions added onto it.It is a place where many people can buy almost any thing that they need, from food, to clothing, to entertainment items.It has a variety of merchandise.Almost anything that can be found in a competitor store that specializes in a certain type of merchandise (like electronics or grocery goods) for usually an equal or lower price. It is almost constantly busy, since it is a 24-hour store. As one is about to enter one can see the parking lot usually cluttered with carts.The parking lot is designed so that it slopes towards the sewer drains so that rain can be drained quickly.As you enter the store one can notice the two pop machines that are ... ...at.If they don’t get what they want, now, they get angry.Even the most patient customers have their breaking point.Though the customer might be â€Å"tired and cranky† from a long day, what they need to understand is that the employee is probably working all day too.So they both could probably in a bad mood.â€Å"If one of them looses their tempers, the other will soon go off as well.†If the customer and employee became more understanding, then mostly everything would run more smoothly.Things happen, and when a problem does occur, it is often unpredictable.If no one became quickly upset, and just waited for the problem to be solved, the store would run more smoothly in the end (so that the next customer could be taken care of). Works Cited Hairston, Maxine. â€Å"Diversity, Ideology, and Teaching Writing.† College Composition and Communication 43.2. May 1992: 179-195.